客户服务

In this area you get information about our customer service.

  • Online-Repair Form (fill in, print, send)
  • A little insight into the work of the Wetzlar-based repair specialists
  • Service points and contact partners worldwide

 

  • Service & Repair

    Repair Form

    To ensure that your product is returned to you as quickly and conveniently as possible, please follow the instructions:

    1. Fill in the following Repair Form
    2. Print the confirmation E-Mail
    3. Sign the repair form, enclose it with your product and contact for further processing a ZEISS Dealer near to you.

     

    Please fill in the following fields

    • Required personal information
      Please check the fields that most closely match the defect on your instrument. Use the "Additional notes" field at the end of the form if the selection does not list your requested repair.
    • Main constituent
    • Further Functionalities

    What happens, when i sent the product?

    We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

    By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.

  • Behind the Scenes

    在幕后:“ 五天是我们的目标。”

    蔡司双筒望远镜和单筒望远镜拥有高质量和耐用性。即使如此,产品有时还是会因为粗暴的使用而损坏。

    卡尔蔡司客户服务中心从来都非常忙碌。从破旧的望远镜的淤塞聚焦轮或划伤的镜头,我们正在看这一切。

    一旦一个产品被返回韦茨拉尔,它将直接进入诊断站。在这里它被仔细的检测并确定采取措施的尺度。如果维修金额低于200欧元,维修工作将会直接进行。如果维修金额昂贵或者需要整个重建,您将会被询问您是否同意这个估计的维修金额。

     

    “在过去的五年里,我们完全的调整了我们的客户服务操作。在过去,等待的时间相当长,今天我们使得所有的维修在平均六个工作日内被解决-这由产品的复杂性,年龄和产品类型决定。这没有将运输时间计算进去。在 80% 的情况下,我们现在甚至能将处理时间缩短到平均五个工作日。”

     

    看看您能做些什么来确保您尽快的得到您返修的产品,请访问服务与维修部。

  • 服务要点

    维修联络

    您的经销商依然是您的合作伙伴—即使在您购买后。我们跟我们的合格授权经销商是紧密合作的,他们能在您购买前提供准确的信息和建议,并且能够提供完善的售后服务,维修和保修。您也可以直接联系我们。请使用以下联系地址:

     

    卡尔蔡司/ 亨索尔特的产品

    自然,我们总是乐于提供帮助和支持。您可以用以下方式联系我们:

    公司:SCIENCE DISCOVERY CO., LTD. /SHANGHAI 上海斯塔
    地址:上海市普陀区新村路423号绿地威科国际广场1号楼702室
    邮编:200331

    电话:4006688748 021-33010671
    传真:021-33010651
    in fo @sdscience .com
    http://www.sdscience.com
    Germany
    Carl Zeiss Sports Optics GmbH
    Customer Service
    Gloelstr. 3-5
    D-35576 Wetzlar
    Germany
    电话: +49 6441 46761
    传真: +49 6441 48369
    service .sportsoptics @zeiss .com

    卡尔蔡司耶拿产品

    有关耶拿制造的双筒望远镜的附加的服务和问题,请联系:

    Optik Service Rathenau
    A. Schwolow
    Jahnstraße 27
    D-14712 Rathenau
    Germany
    电话: +49 3385 496 119
    传真: +49 3385 496 120
    in fo @augenblick -mal .de