蔡司维修服务

双筒望远镜

Dear Customers,

Due to an exceptionally high demand, there is currently a longer than usual waiting period for our repair service for riflescopes, binoculars and spotting scopes.

Our highly committed and fully staffed team has taken a number of measures to return to our normal short turnaround times for repairs and spare parts.

Your patience and understanding are truly appreciated. Thank you for your continued patronage.

Your ZEISS Service Team

We repair our entire current product portfolio as well as a large selection of historical products. If your product is not listed in the form below or you are unsure, please contact our customer service.

The fastest service can be obtained directly from ZEISS directly via the form below. If you need service, you can also contact your local ZEISS dealer.



In order to take advantage of the ZEISS manufacturer's warranty, a proof of purchase of your product is absolutely necessary. Please upload proof of purchase in the form below or attach proof of purchase to your product.


Dear Customers,

Due to an exceptionally high demand, there is currently a longer than usual waiting period for our repair service for riflescopes, binoculars and spotting scopes.

Our highly committed and fully staffed team has taken a number of measures to return to our normal short turnaround times for repairs and spare parts.

Your patience and understanding are truly appreciated. Thank you for your continued patronage.

Your ZEISS Service Team

为确保产品尽快退回,请按照以下说明操作:


  • 填妥下列维修表格。
  • 打印确认的电子邮件。
  • 签署维修表格,将其与产品一同包装,并联系附近的蔡司经销商进一步处理。
  • 如您在寄送蔡司产品前有任何疑问,请首先使用客户服务表格。
  • 请注意,表格目前仅可以英文填写。

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What happens, when I sent the product?

We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.